How can we help?

Orders

How long does production take?

Personalized items are made to order and typically ship within 5-7 business days after your order is confirmed.

Can I track my order?

Yes — log in and visit My Account > My Orders to see the live status of every order.

Payments

What payment methods are supported?

We currently support Cash on Delivery and Bank Transfer. Your order is confirmed once payment is verified.

Personalization

What file formats can I upload for my logo?

You can upload PNG, JPG or WEBP files. PNG with a transparent background gives the cleanest print result.

Can I preview my design before ordering?

Yes — our design studio shows a live preview as you add text or upload a logo, before it's added to your cart.

Returns

What is your return policy?

Since most items are made to order, we don't accept returns for personalized products unless there is a manufacturing defect.

Still need help?

Contact Support